GM Names New Sales Chief As U.S. Market Share Erodes
By wchung | 08 May, 2025

Less than a week after reporting a sharp drop in September sales, GM said its U.S. sales chief is leaving as the automaker struggles to prop up its falling share of the market.

General Motors Co. CEO Fritz Henderson announced the departure of Mark LaNeve on Wednesday during a conference call with media and investors. LaNeve, 50, is taking a job at a firm outside the auto industry effective Oct. 15, GM spokesman John McDonald said.

The automaker has named Susan Docherty, current general manager of the company’s Buick-GMC brand, to replace LaNeve, effective Oct. 16. Docherty, 46, also will become a member of the executive committee.

“Susan will bring a wealth of experience from previous marketing and sales assignments,” Henderson said. “I have confidence that she will bring a new perspective to the position as she guides a new, lean, and customer-focused dealer network.”

GM’s September U.S. sales plunged 45 percent, a big letdown that followed the government’s Cash for Clunkers program in July and August. So far this year, its sales are down 36 percent.

GM’s global market share stood at 11.9 percent in the third quarter, down from 12.4 percent in 2008, largely because of falling sales in the U.S. and Canada, Henderson said. In the U.S., GM’s control of the market fell to 19.5 percent in the third quarter from 22.1 percent in 2008. Other regions are performing better than expected.

LaNeve has told dealers that his departure was not a reflection of the company’s product or marketing plans, McDonald said. He added that the consolidation and closing of dealerships had taken a toll on him. GM had 6,375 U.S. dealers at the end of 2008 and expects to have 5,600 by the end of this year.

LaNeve had been in charge of sales and marketing until July 10, the day GM emerged from bankruptcy protection, when Henderson took marketing away and put it in the hands of veteran executive Bob Lutz.

Lutz, who had served as head of product development and dropped plans to retire, had expressed disdain for GM’s previous marketing efforts. Almost immediately, he ordered changes to ads to make them focus on vehicles and brands, comparing them with competitors in an effort to get customers to consider GM.

After Lutz was given the marketing job, he and LaNeve tussled over how to spend GM’s marketing dollars, according to a person with knowledge of the situation. Lutz changed advertising agencies for the new “May the Best Car Win” ad campaign, which began Sept. 20.

Henderson said in a statement that LaNeve, who had served as general manager of the Cadillac brand during its resurgence, helped lead the company through tough times.

As head of Cadillac, LaNeve led a complete revamp of its products and marketing to boost sales and appeal to younger buyers.

Duane Paddock, a Chevrolet dealer from Kenmore, N.Y., and head of GM’s national dealer council, said LaNeve was a strong advocate for dealers even when he took on the difficult task of consolidating dealerships.

“It wasn’t easy for him but it was his job and it was necessary,” Paddock said.

GM will fall short of its employment reduction targets by the end of 2009, Henderson said, but he’s confident it will end the year with a competitive cost structure.

GM wanted to have 40,000 U.S. hourly workers but instead will have 49,000 by the end of the year. Henderson said early retirement and buyout offers worked but fell short of expectations.

GM had planned to employ 23,000 salaried workers by the end of 2009 but instead will have somewhere between 23,000 and 24,000, he said. That’s because it has added some employees in technology and financial areas, and decided to keep its AC Delco parts operation rather than sell it, resulting in more workers being retained, Henderson said.

Henderson said on the conference call the company is paying far more attention to products and customer issues than it did six months ago, when it was consumed with restructuring.

GM’s global market share rose slightly in the third quarter to 11.9 percent, up from 11.6 percent in the first half of the year. That’s ahead of GM’s expectations so far this year, Henderson said.

Henderson said GM will be relying on its Chevrolet brand to fill the void as the automaker winds down the Pontiac and Saturn brands.

“In terms of driving the share, it’s got to be Chevrolet,” he said.

Besides Chevy, GM is keeping its Buick, GMC and Cadillac brands.

Docherty had been named to lead the Buick-Pontiac-GMC brands in June 2008. She previously led the Hummer division, was brand manger for the Cadillac Escalade and served in executive and managerial positions with GM Europe and GM of Canada, respectively.

GM said it will look outside to fill the Buick-GMC general manager position that Docherty is vacating.

“This will infuse new ideas and an outside perspective into our marketing efforts,” Henderson said.

After the conference call, Henderson told the CNBC cable network that the company is not breaking even right now but is moving in that direction. He also said it would be ready to make a public stock offering by the second half of next year.

10/7/2009 8:27 PM DEE-ANN DURBIN, TOM KRISHER, AP Auto Writers DETROIT